Former commercial pilot Mike Cofield joins “America reports” to break down the recent incident at Newark Liberty International Airport, where airline drivers temporarily lost contact with a flight.
A family was banned from embarking on his flight after British Airways staff was suspected of insect bites on his baby’s leg, according to a SWNS report.
Jonathan Arthur, 34, and his wife Xun Sun, 35, flew from Shanghai Pudong Airport to London Heathrow for a family wedding.
They noticed some insect bites on the 1 year -old son’s leg, Joseph, when approaching the boarding gate and asked the airline staff where they could buy some allergy drugs, just in case.
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When the boarding door staff saw the bites and heard the family talking about medicines for allergies, he worried, according to the report.
“They asked a lot of questions after seeing the bites, so we talked about their slight peanut allergy,” said Jonathan Arthur. “The airport medical staff said he applied a little ointment and was waiting for 10 minutes, which we were happy to do.
A family was banned from boarding the flight after British Airways staff was suspected of insect bites on his baby’s leg. (Istock)
The family also sent photos to an online doctor, who confirmed that they were insect bites but recommended administering some antihistamines to help the swelling.
The baby’s bites were not more than 1 cm in diameter and disappeared 10 to 15 minutes after applying the bite cream, causing -no more nuisance, as the SWNS declared.
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“It was nothing more than swollen bites,” said Jonathan Arthur.
The baby’s bites were not more than 1 cm in diameter and disappeared 10 to 15 minutes after applying the chopped cream, causing -no more discomfort, according to the report. (SWNS)
Although the baby’s bites were already beginning to decrease, the airline said that the family did not allow him to board without a letter of “flying” of a doctor.
The Arthurs were escorted away from the door, “feeling like criminals,” according to the SWNS report. They reserved with another airline who did not need a medical letter.
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“We were treated as if we had done something wrong,” said Jonathan Arthur, according to the SWNS report.
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In a statement to Fox News Digital, British Airways stated: “We are very seriously taking the safety and well-being of our customers and we do our best to support them when problems such as this. This includes access to specialized medical advice to evaluate the suitability of an individual to travel, which is what happened in this case.”
“While we appreciate that our client was disappointed with this decision, we never commit the safety of passengers.”
Despite the guarantees of the family that the eruption had no relation to the allergy, the airline insisted that it would not be allowed to climb without a letter of “flying” of a doctor. (SWNS)
Jonathan and Xun Arthur are in contact with British Airways and their third -party reserves agency to claim a reimbursement of the disturbed trip.
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“It seems strange to me that someone else in a different country can talk to a member of the airport staff who is not a medical professional and diagnose and reject the boarding, without seeing the eruption,” added Jonathan Arthur.
“When you pay a service, wait to be treated like a client, not as an obstacle.”
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